Five Account Controls

Keep Your Account in Check With Cola Casino Responsible Gambling

From your first login, play only from 18+, and know that deposit limits, loss limits, session time reminders, cooling-off and self-exclusion sit in every account.

Set a Deposit Limit

Operating under MGA license MGA/B2C/681/2016 since 2016, with independent audits by iTech Labs, BMM Testlabs, and Gaming Laboratories International.

Five Core Details

Short List Now, Clearer Play Later

This short table leaves you knowing the age rule, the regulator, the register and the helpline.

Minimum Age18+

LicenseMalta Gaming Authority, MGA/B2C/681/2016

National RegisterBetStop

National Gambling Helpline1800 858 858

Limit Questions[email protected]

Your Controls

Gain a Grip on Every Session You Play

Tonight, five switches are already waiting in your Cola Casino account, warm to use and free of pressure.

Cap It Before Play

A deposit limit caps what you can pay in; set it before your first session, at a figure that would not hurt if you lost it.

A Stop Point, Not a Guess

A loss limit stops play when your net losses reach a set point; switch it on when a losing run would otherwise keep pulling you back.

How Long Have I Been Here?

Session time reminders ping you at the interval you choose, so switch them on if hours can slip past without you noticing the clock.

Pause First, Decide Later

A cooling-off period parks your account for a while when a break feels wiser than willpower; switch it on at the first twinge of chasing.

When a Pause Fails

Self-exclusion locks your account for a period you choose; take it when a cooling-off has already failed and you want the decision made once.

A Calmer Account

When the Session Has Not Started Yet

By the last line you will have a limit confirmed in your account, set before any play.

A Clear Starting Point

Deposit or Loss

Pick the limit you actually need today, deposit or loss, rather than the one that looks most sensible on paper.

Day, Week or Month

Choose a day, week or month window, then enter a figure you could lose without changing your plans for the rest of the week.

The Final Check

Save the setting and read the confirmation screen; check that the figure, the period and the limit type are exactly what you intended.

Picking the Length of Your Break

Take the Rest of the Day. Some mornings the right move is simply to stop for the day. A time-out in your account covers hours or days, and play reopens when the period you chose ends. You set it in your account settings, and it holds across every game in the casino.

Can I Close It for Longer? When a day or two will not be enough, self-exclusion closes your access entirely. You start it from your account, it runs for a stretch of months or longer, and it cannot be undone before the period ends. Marketing messages stop with it.

Registering for BetStop. Australia also runs a national register called BetStop, operated by the Australian Government (ACMA). Enter your details on betstop.gov.au, which takes a few minutes, and pick a stop of at least 3 months, up to lifetime. It cannot be shortened, and early cancellation is only possible after at least 3 months with a statutory declaration of having seen a counsellor or GP. betstop.gov.au

Before the First Deposit, Not After

The Check Before Money Moves. Here, no one under 18 may open an account, and documents must back that up before any money leaves. Identity papers are also checked ahead of a first withdrawal, so the age on file is one we have seen.

Screen Filter for the Household. Software that blocks gambling sites can sit on the shared laptop or on a teenager's phone, set up in minutes by whoever pays the bill. A blocked screen removes the temptation before it becomes a habit.

Words That Do Not Blame. Sitting down without accusation often lands better than a lecture, so say what you noticed and let the answer come. If the conversation stalls, the National Gambling Helpline on 1800 858 858 also takes calls from family members.

Before Fun Turns Into Something Else

Noticing these things while play still feels ordinary is what keeps it ordinary. A limit set in your account before the next session, or a pause of a few days, is a small first step that costs nothing.

None of these is unusual on its own; it is the pattern that tells you something.

Playing longer than you planned, again
Chasing a loss with a bigger deposit
Spending money you had set aside elsewhere
Hiding how much time you spend playing
Feeling restless on days you do not play
Borrowing to keep an account topped up
Telling yourself it will even out next time

Three Places to Call

Who Can I Speak to About This?

For the hour when the account is already closed and the worry is still there.

National Gambling Helpline

The National Gambling Helpline answers at any hour, every day of the year, with free and confidential chat, email counselling, self-help tools and a directory of local services for players and for relatives. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer support meetings run across Australia for people who gamble and for those close to them. Gamblers Anonymous Australia lists the groups and meetings you can walk into. gaaustralia.org.au

National Debt Helpline

Free financial counselling for gambling debt is available through the National Debt Helpline on weekdays between 9:30 and 16:30, for the borrower and for family members carrying it too. ndh.org.au

Six Straight Answers

Settle Your Limits Question Here

The worry that a limit or a pause is hard to undo once you have chosen it.

How do I shut my account down permanently from Australia?+

Message the support team at [email protected] and ask for permanent closure. They confirm the request and close the account so it can no longer be used by you. Keep the confirmation email in case you need it later.

Can I change a deposit limit after I have set it?+

Yes. Return to the responsible gambling section of your account and choose a new figure. The change applies to your account going forward, so it is worth picking a number you can live with rather than adjusting it after a heavy session.

Can I end a self-exclusion before the period I picked is over?+

No. A self-exclusion stands for the whole period you selected, and it cannot be shortened once it begins. That firmness is the point of it, so choose a stretch of time you are sure about.

Why do I have to show ID before playing here?+

Because the minimum age is 18+, and identity checks keep anyone under that age out of the casino. Sending proof of identity, address and payment confirmation also protects your own money and withdrawal requests.

What does a cooling-off period do to my account and when can I play again?+

A cooling-off period pauses your play for the stretch you choose, with the account kept intact. When it ends, play is possible again as normal, which makes it the lighter option when you want a short step back rather than a full stop.

Where can a family member get advice about someone who gambles too much?+

The National Gambling Helpline takes calls from relatives as well as players, around the clock on 1800 858 858. Gamblers Anonymous Australia runs peer meetings across the country, and the National Debt Helpline gives free financial counselling for gambling debt.