Answers in a few minutes

How do I contact Cola Casino support?

Reach our team by live chat, e-mail or phone any hour of the day or night, and a real person answers within minutes.

Paid out today

246,245 A$

8,586 Players online now

Operating under MGA license MGA/B2C/681/2016 since 2016, with independent audits by iTech Labs, BMM Testlabs, and Gaming Laboratories International.

Average withdrawal processed in 8 minutes. A$54M paid out weekly, A$184M monthly, with withdrawal limits up to A$50,000.

TLS 1.3 encryption secures every transaction and login. Trusted by 743,000+ players across 10 years of operation.

Three options

Choose the channel that fits your question

Settle the fastest way to a human, how long each route takes and what each one suits.

Live chat

Pick live chat for anything urgent, from a stuck withdrawal to a bonus that will not load, and expect an answer in about two minutes at any hour.

Start chat

E-mail support

Write to [email protected] for statements, document follow-ups or anything you want in writing; a reply typically lands in about two hours.

Write to us

Can I phone someone?

Call +61 2 5932 2176 (AEST) when talking it through is easier, especially for payment steps; most calls are picked up in about two minutes.

Call support

Cola Casino in Australia

Playing from Australia and need a hand?

Removes the worry that offshore support keeps you waiting until the middle of the night.

Reach us

Local phone+61 2 5932 2176

Support time zoneAEST

LanguagesEnglish, German, Norwegian, Finnish

Support e-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/681/2016

Help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Two more routes

What if support can't fix it?

Cola Casino treats a complaint as part of the service, not a nuisance, and here is the same path every player takes.

Send it to [email protected]

Put the story in one e-mail to [email protected], with the date, the amount and what you expected to happen, so nothing gets lost between shifts.

Where's my reply?

Note the reference number you get back, then watch for a written reply within two hours; that record is what keeps your case moving forward.

Ready for a review?

Ask a senior agent to review the decision if the first answer misses the point, and expect a fresh look rather than a repeat of the same words.

Cola Casino regulator route

Take the file to the Malta Gaming Authority if the internal review still leaves you short, since that regulator issued our licence and hears player disputes.

Wrong queue

Which address matches your question?

Removes the worry of a message bouncing between inboxes while your issue sits still.

Account

General support[email protected]

Verification documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy requests[email protected]

Business partners[email protected]

Reach out to a gambling support service today

Independent organisations stand apart from Cola Casino and help with gambling problems. Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register offer free, confidential support to anyone in Australia, whether the worry is yours or a family member's.

Gambling Help Online. Free online counselling and community support for anyone in Australia whose gambling has started to cause worry.

Lifeline Australia. Crisis supporters answer around the clock, so a hard night never has to be handled alone.

BetStop National Self-Exclusion Register. A national register that blocks you from gambling with licensed operators for a period you choose.

Know who you play with

The company behind the account

Use this when a payment or a ruling feels off and you want to know which company stands behind the account.

Company

Legal nameCola Casino Ltd.

Company numberC-10414 (Malta)

Registered addressTower Road, Sliema

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/681/2016

Written contact

Support e-mail[email protected]

Support resolve

When you need a straight answer

Clears the worry that nobody real is behind the screen or the counter.

trustWhy does a casino based in Malta hold an Australian licence?+

Ask why our paperwork matters and the answer sits on Malta. Cola Casino Ltd. holds licence MGA/B2C/681/2016, issued by the Malta Gaming Authority, and that regulator polices every game we run. Quote the number if a bank or anyone else queries where we stand.

trustWhere do I send my account details safely?+

Share the email address registered to your account and your full name, and nothing more. Cola Casino staff never request your password, so keep it to yourself even if a caller claims to be us. Details get matched against the account before any change is made.

trustHow long until I hear back on a Sunday night?+

Reach a person at any hour, on any day, since our desk never closes for the night or the weekend. Live chat and the phone both connect you within roughly two minutes, and email replies land inside two hours. Time zones stop mattering when support runs around the clock in AEST.

trustWhat happens when my documents go in for checking?+

Send your proof of identity, proof of address and payment method confirmation, then expect a wait of about seventy-one hours. Checks run behind the scenes, so nothing is asked of you once the documents are in. Expect an email the moment the account is cleared for withdrawals.

trustCan I ask for a copy or deletion of my data?+

Request a copy or deletion of your personal data by writing to [email protected]. A verification step confirms it is genuinely you before anything is shared or erased. Copies arrive in readable form, and deletion is handled under the terms shown in the privacy policy.

trustWhere can I get help in a language I grew up with?+

Choose from English, German, Norwegian or Finnish, whichever feels closest to home. Advisors on chat, email and phone answer in those four, so nobody has to wrestle with a second language mid-problem. Say which you prefer when you open the conversation.

Waiting for a reply

How long will I wait?

Read this when you are deciding whether to wait up for an answer or get some sleep first.

Live chat

Chat hours24/7

Chat first replyTwo minutes

All hours shown inAEST

E-mail

E-mail address[email protected]

E-mail replyTwo hours

Phone

Phone number+61 2 5932 2176

Phone waitTwo minutes

Fewer replies, faster answers

Gather five things and your first message will likely be your last one.

Your registered e-mail address
The transaction date and amount
Your payment method name
A screenshot of the screen
Any reference from earlier chats