Three documents, one check

Wondering why Cola Casino needs your documents?

Every licensed casino runs this identity check to keep money clean, and ours finishes within 71 hours.

Operating under MGA license MGA/B2C/681/2016 since 2016, with independent audits by iTech Labs, BMM Testlabs, and Gaming Laboratories International.

Quick overview

What does the verification involve?

Cola Casino keeps the same short checklist for every player, whatever the deposit size.

Who checks

Cola Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/681/2016

How long

71 hours

Needed by

Before the first withdrawal

Questions go to

[email protected]

Youngest players

18+

Getting it right

One clean upload beats three rejected ones

Most rejections come from blurry corners and cropped edges, not from anything serious.

The slot you need today

Head to the documents area of your account and check which of the three papers the site is asking for right now. Only that slot needs a file today.

Flat in daylight, not on your lap

Photograph your proof of identity flat on a table in daylight, all four corners inside the frame. Glare from a lamp is what makes a reviewer send it back.

Address on the page, not cropped

Use a proof of address that shows your name, your street and a date inside the recent window the site lists. A phone bill screenshot with the address bar cut off will not do.

Sent once, then wait

Wait once you have sent everything, since resending duplicates slows the queue. Expect an answer within 71 hours and check your inbox before sending again.

What to send

The exact papers we accept

You do not need a folder of paperwork, just three clear shots that match your name.

Proof of identity

ConfirmsThat you are the person on the account

Must showPhoto page, full name, date of birth, expiry date

Proof of address

ConfirmsWhere you actually live now

Must showYour name, street address, recent issue date

Payment method confirmation

ConfirmsThat the card or wallet is yours

Must showYour name, last digits, clear expiry date

Blurry shots and mismatched names

Is my ID too dark to read? Dark corners, a flash washing out the number or an edge cut off leave a checker unable to read the details. Lay the document flat by a window Fit all four corners in the frame

Spelling and address slips. A shortened first name, an old street or a nickname on the account leaves the checker with two versions of you. Match the spelling on your ID exactly Update your address before you upload

Photograph the paper, not the screen. A cropped grab from a banking app hides the header, the dates and the name the checker needs to see. Photograph the paper document itself Or export the full PDF from your bank

Why does the casino ask where my money came from?

Holding licence MGA/B2C/681/2016 from the Malta Gaming Authority means Cola Casino must show where player money originates. The request is a routine AML step the licence sets, not a suspicion about you. Answering it keeps your account and your payouts moving.

Keep one of these within reach when the request lands.

Recent bank statements
Payslips from your employer
A recent tax notice
Details of a property sale
Proof of a pension or benefit

Check points

Before the money moves, not after

After this block you will know exactly which moments on your account bring a request for papers.

Expect the ask at payout

Cashing out for the first time brings the full set: proof of identity, proof of address and confirmation of your payment method.

Getting both versions aligned

A name spelt differently on a bill raises a flag, so the checker asks again for a document that matches your account details.

New method, new paper

A card, wallet or bank account the casino has not seen before needs its own confirmation before money leaves through it.

Are you old enough?

Anyone registering must be at least 18, so a photo of your ID with your face in it settles that question once.

Answers before upload

Asked first, awkward later

Cola Casino answers the questions players send to the verification desk before the paperwork goes in.

Are my uploaded documents safe with your team?+

Yes. Everything you send travels over TLS 1.3 encryption and only the verification team can open it. The files are held for the identity check alone, then handled under our privacy policy at [email protected].

When will I be asked to verify my Cola Casino account?+

At the latest before your first withdrawal, and the team can ask sooner, at registration or after your first deposit. Sending the papers early keeps the payout queue moving instead of stopping it.

How long should I expect the identity review to take?+

Allow 71 hours from the moment everything is with us. Straightforward files clear sooner, and ones needing a second look sit in the same queue. You hear back by email as soon as the result is in.

What happens if you reject my proof of address?+

You get an email naming what was wrong, usually a cropped edge, a glare or a missing page. Send a fresh copy to [email protected] and the file goes back into the queue. Ask live chat if the wording is unclear.

Which regulator licenses Cola Casino and under what number?+

The Malta Gaming Authority licenses us as Cola Casino Ltd., company number C-10414 (Malta), under license MGA/B2C/681/2016. That regulator obliges us to confirm who our players are before money leaves the account.

Why do you ask about where my funds came from?+

It is a routine duty of our license against money laundering, not a suspicion of you. Players with larger activity may be asked for a payslip, a bank line or a sale record, and a short note is usually enough.